Charges continued after users submitted cancellation requests, indicating a billing process failure with financial consequences.

“Billing problems are reported even after cancellation requests, with at least one reviewer saying charges continued after notice was given.”

vs Marketing: Marketing claims 'Experience Premium on a Whole New Level' and 'Premium Service For Our Patreon Members,' but users report being billed after cancellation — a fundamental breach of premium service standards.

Updates cause configuration loss and syncing failures, including bugs when sending guest app links for multi-unit bookings.

“Syncing and update stability problems are reported, including configuration loss after updates and bugs when sending guest app links for multi-unit bookings.”

Support response times are inconsistent — some users waited weeks for help and lost bookings and revenue while waiting.

“Customer support is often described as slow or unavailable, with some users saying they had to wait weeks for help and lost bookings or money while waiting.”

VRBO integration causes listing discrepancies and booking confusion, requiring manual correction work from property managers.

“Channel integration issues, especially with VRBO, are said to cause listing discrepancies, booking confusion, and manual correction work.”

Payout reporting is unclear, and at least one user reported that reconciling financial records after leaving the platform took substantial time.

“Payout and financial reporting are criticized as unclear, with some users saying reconciling records after leaving the platform took substantial time.”